Refund policy

Thank you for shopping at CutPaper.space. We want every customer to feel confident when purchasing from our store. If you are not fully satisfied with your order, we offer a simple and customer-friendly return and refund process.

30-Day Free Return & Refund Guarantee

CutPaper.space offers free returns and refunds within 30 days from the date your order is delivered.

To be eligible for a return, your request must be made within 30 days of delivery. The product should be returned in its original condition whenever possible. Items should be unused, undamaged, and returned with any original packaging, accessories, or included materials if available.

We understand that every situation can be different, so our support team will review each request fairly and provide the best available solution.

Eligible Return Reasons

You may request a return or refund if:

You are not satisfied with your purchase
The item arrived damaged
The item is defective
You received the wrong item
The item does not match your order
You changed your mind within the 30-day return period
The product is not suitable for your intended use

Free Return Shipping

We offer free returns for eligible orders within the 30-day return period.

After your return request is approved, we will provide return instructions. Depending on your location and order details, we may provide a prepaid return label or another return solution.

Please do not send items back before contacting us. Returns sent without prior approval may be delayed or may not be accepted.

How to Request a Return

To start a return or refund request, please contact us at:

Email: osnlnidju2136@hotmail.com
Phone: (516) 244-5230

Please include the following information:

Your order number
Your full name
The email address used at checkout
The item you want to return
The reason for the return
Photos or videos if the item is damaged, defective, or incorrect

Once we receive your request, our customer support team will review it and send the next steps.

Refund Process

After your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Refund processing times may vary depending on your bank, card provider, or payment platform. In most cases, refunds appear within several business days after they are issued.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us as soon as possible.

To help us resolve the issue quickly, please include clear photos or videos of the product, packaging, and any visible damage or issue.

Depending on the situation, we may offer:

A refund
A replacement
A return solution
Another appropriate resolution

Non-Returnable Items

For safety and quality reasons, we may not accept returns for items that are:

Heavily used
Damaged by misuse
Altered or modified
Returned in poor or incomplete condition
Missing essential parts or packaging due to customer handling

However, we will always review each request carefully and do our best to provide a fair solution.

Exchanges

If you would like to exchange an item, please contact us first. Exchanges may depend on product availability, shipping location, and order details.

If an exchange is not available, we may offer a refund or help you place a new order.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please check your bank account or payment provider first. Then contact your credit card company or bank, as processing times may vary.

If you still need help, please contact us at osnlnidju2136@hotmail.com.